Effective 13 October 2026.
Three kinds of payment pass through or near Vyaam, and each has its own rules.
Google processes the payment and the refund. Cancel any time from Google Play → Subscriptions; you keep your plan to the end of the paid period and are not charged again. For a refund, use Google Play's refund flow within 48 hours of the charge; after 48 hours, write to us at support@vyaam.in with the order number and we will refund a charge made in error or a period you could not use because of a fault on our side. We do not pro-rate a period you chose to stop using.
Cancel any time from Settings → Account → Manage Pro (or Manage Max) in Vyaam on the web; the subscription is not renewed and you keep your plan to the end of the paid period. Monthly plans are not refunded for the current month. Annual plans, Pro or Max, are refunded in full if you ask within 7 days of the first purchase; after that they are not refunded but stay active to the end of the year. Refunds go to the original payment method through Razorpay within 5–7 working days of approval. Charges made in error, or duplicate charges, are always refunded in full. Moving from Pro to Max on the web starts Max at once and refunds the unused part of your Pro period, pro rata, to the original payment method. Deleting your Vyaam account ends a web subscription at once and refunds the unused part of the period, pro rata, to the original payment method.
When you pay your gym through the app, the payment goes to the gym, through Razorpay on the gym's own account or by UPI straight to the gym's UPI ID. The gym is the merchant. Cancellation and refund of membership fees follow the gym's own policy, and requests go to the gym's front desk. Vyaam cannot refund a membership fee, because Vyaam never receives it. When a gym refunds a payment through Razorpay, the app rolls back the membership dates that payment had added and notes the refund on your receipt history. Personal-training sessions booked in the app follow your gym's own cancellation rule, which is shown before you book; a refund of a session you paid for is made by the gym, to the way you paid. If your gym's plan includes personal-training sessions, they renew each month of the plan. Sessions you don't use in that month don't carry over, and a session you cancel inside the gym's free-cancellation time, or miss, counts as used. A refund of the plan itself follows your gym's membership terms.
The platform fee is billed monthly in advance and is not refunded for the current month. A gym may cancel with 7 days' notice; access continues to the end of the paid month. Annual plans are locked for their term and are not refunded, except that a gym which cancels within 14 days of a first annual payment is refunded the unused months. Onboarding fees are not refunded once the work has been delivered.
support@vyaam.in, with your account phone number or e-mail and, for payments, the receipt number. We answer within one working day.